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Alta HR won’t charge

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Ive had my tracker for a while now, but still under a year. It was working fine yesterday, but it was on low battery. It shut off after I got home from work, I assumed it was dead, or it probably was. I set it to charge last night and I went to put it on this morning and it’s not turning on. I thought my plug was busted so tried one I knew worked fine and left it while I went to work. Just gone back to it and it’s still not turning on. Cleaned all the contacts and the charger prongs. Never had a problem until now and I’m not sure what to do now. Any advice is greatly appreciated.

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Hi @Crimson_sunrise Try restarting it several times. If that doesn't help then it has died. If it is under a year old then it may still be covered by warranty so contact Customer Support and see if they can help.

Restart your Tracker  

Customer Support  

Community Council Member

Helen | Western Australia

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