Alta HR won't sync

[Mahia]

I have a Mac  which is called Catalina I am trying to sync my new Alta HR and it keeps telling me it cant connect to Bluetooth any help at all pls

Moderator edit: subject for clarity

[WendyB]

There are some work around in this thread that might help you

Catalina

[Mahia]

Thank you I shall do that

[AlejandraFitbit]

It's great to see you around, @Mahia and @WendyB, thanks for the input.

I was able to see here that our friend @WendyB provided some instructions in order to fix this syncing issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 

[Mahia]

I resolved this issue by getting rid of the Fitbit dongle but I still want to know if I can exchange the wrist band Thank you

[AlejandraFitbit · Accepted solution]

Thanks for getting back, @Mahia.

Can you please be more specific? Do you want to exchange just the band of the tracker? In the meantime, you can check our warranty policy.

I hope to hear from you soon. 

[Mahia]

Just a smaller band in exchange for a large oneSent from Samsung tablet.

[Mahia]

Only the band