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extremely inaccurate sleep tracking

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‎11-29-2019 16:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎11-29-2019 16:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Alta hr has a very inaccurate sleep tracker. For example, it registered me sleeping for 2h while I was awake reading in bed last night; it also had me in deep sleep while I was awake in bed (quite alert) the other morning. Has anyone experienced similar issues? I wear it sufficiently tight so it doesn't move when I shake my wrist

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3 REPLIES 3

‎11-30-2019 06:56

‎11-30-2019 06:56

I’ve had the same problem for a couple weeks now. For example tonight I slept from about 11-8am and it recorded that I slept 1 hour from 11-12.

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‎12-01-2019 14:54

In response to Lala1212

‎12-01-2019 14:54

I totally agree. Mine sporadically either misses half my sleep, or breaks it into two or more segments, with hours missing in the middle. Other nights it does fine, so I have no idea how to correct this. Fitbit makes it nearly impossible to find tech support, so I guess we're stuck with it.

Maybe now that Google holds the reins it'll get better?

(Or would I have a better chance of meeting Santa?)

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‎01-12-2020 08:58

In response to MacGuyver

‎01-12-2020 08:58

Just to follow up, I spent weeks emailing tech support. Following their suggestions, I tried:

 

Updating the app

Updating the firmware

Switching wrists

Restarting

Changing the Sleep sensitivity setting

Changing wristbands

 (That one seemed ludicrous to me, but I was desperate)

 

The result? Each time it helped for 1-2 nights, then it was right back to the same old crap.

This is clearly either a software flaw or a design flaw, or both. This is my second Fitbit purchase, and I think I'm done.

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