Alta HR won't sync

[SunsetRunner]

Since last night I have not been able to sync my Fitbit, my daughter is experiencing same problem with her Charge HR. We have uninstalled app and reinstalled and log out and in. I think it's  since we updated the app please help went through troubleshooting no luck.

Moderator edit: subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @SunsetRunner 

I understand you and your daughter are experiencing syncing issues with your Fitbit Trackers since you recently updating the Fitbit App. Please let me know if you are using an Android or an iOS device to sync your Fitbit Trackers as well as its model and version. Example: iOS 13.3 iPad Pro, Android 10 OS Galaxy S10. Also what version of the Fitbit App did you just install? Knowing this information helps me assist you better. 

In the meantime I would suggest restarting your Fitbit Tracker. (Try Restarting both Fitbit’s) 

Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186

If restarting your Fitbit Trackers fail to resolve your issue let’s try this: (his again applies to both Trackers)

Log out of your Fitbit App

Turn your Android or iOS device off completely

wait 1-2 mins then restart your Android or iOS device back n

now log back into your Fitbit App as you normally would with your email address and password 

try syncing now

😃 Hopefully restarting or Fitbit Tracker or device resolves this issue. Please keep me posted on your progress. 

[AlejandraFitbit]

It's great to see you around, @SunsetRunner and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this syncing issue. I was able to see here that our friend @SunsetRunner provided some instructions in order to fix this syncing issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 🙂

[SunsetRunner]

Hi thank you for responding unfortunately after many attempts on all suggested my fitbit still won't sync says device not found. I have a samsung a10 and fitbit alta hr I am seriously frustrated now. Updated my app 18/12/2019. My daughter's problem solved thank you. 

[SunsetRunner · Accepted solution]

Hello again @SunsetRunner 

I’m happy to see I was able to help your daughter get back up and running again. Now about your Samsung a10 I would suggest calling Fitbit Customer Service. The Samsung A10 recently became listed as compatible with the Fitbit App. There still may be an issue. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

You can also view this thread here: https://community.fitbit.com/t5/Android-App/Is-the-Galaxy-A10-Compatible/td-p/3578275

[SunsetRunner]

Thank you for your help