Alta HR won't sync

[Hardy3343]

My Fitbit won't sync with my phone please advise

Moderator Edit: Clarified subject

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[AlejandraFitbit]

Welcome to the Community, @Hardy3343 and @SteveH, thanks for the input.

I was able to see here that our friend @SteveH provided some instructions in order to fix this syncing issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.