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Alta HR won't sync

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‎02-03-2021 05:07 - last edited on ‎02-04-2021 05:34 by Moderator Alum

‎02-03-2021 05:07 - last edited on ‎02-04-2021 05:34 by Moderator Alum

On Monday I talked with Fitbit person, who helped me Sync my Fitbit Alta HR after 4 days not being able to sync. Of course it worked on Monday, but not Tuesday and not today, Wednesday. I don't understand why this keeps happening. Paid too much for this problem to keep happening.

 

 

Moderator Edit: Clarified subject

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‎02-04-2021 05:36 - last edited on ‎05-12-2025 05:04 by Fitbit Moderator

‎02-04-2021 05:36 - last edited on ‎05-12-2025 05:04 by Fitbit Moderator

It's great to see you around, @Winner13.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. Since you already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-04-2021 10:46

In response to AlejandraFitbit

‎02-04-2021 10:46

This seems to me as a general problem. I never manage to sync my Alta either, this is very annoying and I might try to buy another brand of fitness tracker, Garmin sounds promising.  I feel I am wasting my time trying to sync instead of getting fit.

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