03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
Alta comes with the ability to set up and receive call, text, and calendar notifications on iOS and Android.
This post will provide instructions on how to setup your alerts so that you can see who's texting you, the content of the messages, who's calling, and what your calendar has on deck for you. For a detailed overview of alerts for Alta, please see this help page.
You can view your notifications when they come in by using Quick View or by double-tapping the Alta where the band and tracker meet.
Notes:
Answered! Go to the Best Answer.
03-29-2016 03:32
03-29-2016 03:32
03-29-2016 05:20
03-29-2016 05:20
thanks erick but ive tried everything, have a call coming in this afternoon from tech, they emailed me yesterday with more things to try but nothing is working, ive had a silent alarm set since the first day, never vibrates and no notifications, i has have the samsung s6edge plus, the alta is listed as paired but will not be found when i set it to scan, i even deleted my other blue tooth items and only had the alta on and still nothing
03-29-2016 05:37
03-29-2016 05:37
03-29-2016 08:18
03-29-2016 08:18
@MatthewFitbit wrote:@MarusiaC @Krogerman Receiving a notification will not automatically illuminate the screen. When you feel the vibration, you can use Quick View or a double-tap to activate your Alta and view the content of the notification itself.
I feel this is a huge disadvantage coming from the Garmin vivosmart that displayed when they came in, usually the band vibrates and then when I tap it I get nothing and I can't get back to notifications, it would be a nice feather in their cap if this could be user preference, I would easily set it to display automatically, it was my favorite feature on the Garmin and I was stunned to not see it on the Alta.
03-29-2016 08:53
03-29-2016 08:53
make sure you do the instructions on your fitbit where you enable your notifications then
if you have an android
Go to settings
applications
application manager
messages (click on the icon)
hit force stop, disable, clear data
restart phone
now try it
this will allow you to see more than just text message...it will show most if not all of the actual text
03-29-2016 08:56
03-29-2016 08:56
My alta is not displaying my notifications. I have a Samsung Galaxay S5. My fitbit app keeps displaying a fitbit notification that says "Additional Actions Required Touch to complete Fitbit notifications settings". I go into the settings to "Turn on device notifications" and select enable notifications. I have also checked the Fitbit Notification Service checkbox and clicked ok. The only way out of that screen is to hit the back button, which I believe is "erasing" the settings I have just selected.
I have tried to uninstall the app and reinstall it again but it doesn't help. The function worked when I first set up my new Alta, but hasn't worked for the last week or so. It's very frustrating to say the least.
03-29-2016 09:39
03-29-2016 09:39
03-29-2016 09:50
03-29-2016 09:50
I was getting notifications fine until Sunday when I got the Marshmellow update on my Note 4. I have rebooted, unpaired and paired, uninstalled and re-installed app, re-set device, checked settings and I am getting nothing.
03-29-2016 09:58
03-29-2016 09:58
Of course 2 seconds after I hit enter I got a phone call and 2 text messages came through.
Must have been a timing wait x long after sync thing.
03-29-2016 11:08
03-29-2016 11:08
@Tinal38 That is an awesome suggestion! I have referred to that exact issue with bonding on multiple mobile devices here.
Your Alta can show up to 40 characters of a notification, this is the intended behavior.
@lauren1122 Yay! Thanks for the update.
@SunsetRunner Were you able to turn OFF the Fitbit Notification Service and then turning it back ON and set up the notifications again? That should resolve the persistent notification you're seeing.
@Rodukes123 Making the stock Android "Messages" app your default app and following the steps here should resolve that for you.
@ellstewsin Thanks for trying out my suggestions anyway. If you're not feeling any vibration with the alarm it might be faulty hardware. Thanks for confirming that you've already reached out to our Support Team. I recommend continuing the discussion with them so they can provide you with some deeper troubleshooting and further options.
@dianebrat I suggest voting for this existing idea within our Feature Request board. The more votes the idea gets, the more likely it is to be considered for implementation in the future.
@dboyer30 Pressing back doesn't erase the checkmark on the Fitbit Notification Service. What you have to once you've activated that setting is to turn on the individual call/text/calendar notification settings in the Fitbit App as seen below:
@BorgSPeon Thanks for updating me and letting me know that it's back to functioning. Might have been just delayed. If that happens again, try restarting the Alta and then sending yourself a text from a friend's phone to test if you receive the notification.
03-29-2016 11:25
03-29-2016 11:25
03-29-2016 11:39
03-29-2016 11:39
@ErickFitbit I don't have that option. When I click on Call and Text Notifications, it takes me to a page where I click on the red Enable Notifications bar at the bottom of the screen. Which takes me to another page called Notification access where I select the checkbox. I have looked everywhere in my app and I don't have the Call Notifications, Text Notifications and Calendar Notifications that you show below at all (I used to when I first set up the new Alta a couple weeks ago).
03-29-2016 11:40
03-29-2016 11:40
03-29-2016 12:37
03-29-2016 12:37
@Rodukes123 Happy to hear that you're getting the notifications now. Thank you for updating me.
@dboyer30 You should see that option once you've enabled the Fitbit Notification Service and then backed out into the Fitbit App.
03-29-2016 14:03
03-29-2016 14:03
Here are screen shots of what I have. I don't have the options you posted above when I back out into the Fitbit app. Something's not right and I don't know what to do to fix it.
03-29-2016 14:05
03-29-2016 14:05
And here is the Fitbit Notification Service screen showing the checkbox checked.
03-29-2016 16:43
03-29-2016 16:43
Yes the message does show up. Only a few words.
03-29-2016 16:45
03-29-2016 16:45
What did you do to fix it ?
03-29-2016 18:48
03-29-2016 18:48
OK, Using a Samsung 3 and I have tried every suggestion, re-booted, dis connected, changed message apps, EVERY thing possible that has been put out here to view my messages. I still love the fact that the Alta has a slim look, includes a clock, reminders to move and all the other features I wanted. If anyone comes up with something or there is some kind of update, please post on here. I'll check back periodically.
03-29-2016 19:31
03-29-2016 19:31
Ok, got update to marshmellow on Sun on my Note 4
Things started being a bit wacky
Reset Alta by plugging in and holding button for 10 secs a couple of times
Unpair and re-paired to bluetooth
Unpaired Alta and uninstalled app from phone
Reset bluetooth on phone and restarted phone
Installed app and Setup Alta like new
Went into setting in app on phone and turned on notifications
Picked phone default apps of Contacts, Message, Calendar
Re sync d a few times and just waited
I tried to call myself from another phone but nothing. Did some work that they pay me for and got a work call on my phone and notifications have been coming through ever since.
Glad I actually like tech of I would have given up.