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Alta display and syncing issues

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‎08-24-2020 20:14 - last edited on ‎01-26-2021 13:21 by Moderator Alum

‎08-24-2020 20:14 - last edited on ‎01-26-2021 13:21 by Moderator Alum

My fitbit stopped working last night and I still have the black screen and it won't sync. I've tried to reset it by pressing the button on the charger 3 times in 8 seconds. I get nothing.  Help. 

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 13:27

‎01-26-2021 13:27

Welcome to the Community, @nikki.rey.

 

I appreciate all the efforts in trying to fix the syncing and display issues you are experiencing. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you followed those steps to restart your unit. About the syncing, follow the steps in the article: Why won't my Fitbit device sync?.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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