Alta display not turning on

[dianefine]

My Alta display is not working.  I have tried restarting it twice o no avail. Can you help me?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @dianefine, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for troubleshooting your device before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[asiansplenda]

My Alta display is blank, although it vibrates when I connect it to the charger and i can see it recording steps in real time with the app open. It's 95% charged so it's different from other problems I've read where it won't stay charged. 

I tried hitting to reset it by hitting the charger button 3 times, but nothing happens. 

[Dahlam2020]

Same my problem and dont think that fitbit support going to help us only they will offer you a 25% discount to buy a new one, so better to buy any other brand (except fitbit 👎🏻) that will remain with you and that what i will do.