It seems like I will only get an answer if I create a topic myself. so...
Alta doesn't work if not connected to the cable.
While it's connected everything looks good. I can sync, tap, etc.
After I disconnect, I can keep the screen alive if I keep taping it non stop (so battery is NOT the problem). I've tested and I can keep it going for minutes, as long as I keep taping.
While I am walking and taping it's also in sync with the iPhone app and I can see the "full battery" status and the steps counting up. Everything else also works fine for as long as I keep the screen alive.
The problem is once I stop taping, and the screen goes dark, it doesn't respond to taping anymore.
The screen doesn't turn on again. And the connection with the phone is lost. Basically it shuts down completely and won't turn on again unless plugged.
It has the latest 21.40.2 firmware version
I've tried to contact support and the only troubleshooting advice they gave me was
1: clean the connections
2: recharge
3: restart
Seriously. That's ridiculous "support"
And then they sent me a 35% coupon to be used within 30 days, to buy another piece of their garbage.
It's infuriating the lack of "care" from customer support, the lack of quality in the product, and absence of a solution that seems to be purely caused by software malfunction.
looking at the community here, it looks like it's a very big and THE most common reported problem. Which looks like a case for recall or some firmware update/rollback. Not a case to give discount coupons for next purchase.
Does Fitbit really think that after we purchase one of their products, and it stops working, and we get no support nor care, that we will still buy another one?
I am looking forward if there's a solution for this problem or the device is just obsolete now.
