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Alta has died 😭

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‎12-31-2019 02:53 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎12-31-2019 02:53 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hi - I was wearing my Alta yesterday and it behaved perfectly fine until just before 5pm. It synced with my phone at 4.44pm but is now completely blank. Battery was fully charged. On the app it is showing an exclamation mark next to where you check sync. I have tried the reset by pressing the button on the charger cable but to no avail. This was a gift from my daughter and I would love to have it running as it should. Please help. Thank you. 

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‎12-31-2019 15:16

‎12-31-2019 15:16

Welocme to the forums!

 

A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎01-01-2020 03:28

In response to WendyB

‎01-01-2020 03:28

Thank you for replying so quickly.

I have done exactly what you said but fitbit is still dead. I am devastated.

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‎01-01-2020 06:30

‎01-01-2020 06:30

Mines died yesterday too.  It’s been three years.  

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