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Alta keeps missing exercise days

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‎11-21-2020 13:18 - last edited on ‎12-25-2020 06:28 by Moderator Alum

‎11-21-2020 13:18 - last edited on ‎12-25-2020 06:28 by Moderator Alum

For the past two weeks, Alta simply ignores one day of exercise. I have tried restarting the phone, restarting Bluetooth, deleting the cache, restarting Alta, logging out and back in, rebooting the Alta.


Nothing changes and the data is still missing.
What's going on?

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 06:29

‎12-25-2020 06:29

It's great to see you around, @Maryrca.

 

Thanks for troubleshooting this exercise issue. I would like to know if you keep experiencing this problem? How are you registering your information? Is everything else syncing properly? Is your Fitbit app updated?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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