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Alta not recording Sleep Score

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‎04-23-2020 08:01 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎04-23-2020 08:01 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

Will not register  a daily sleep score.

 

Moderator edit: Subject for clarity 

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‎05-13-2020 18:00

‎05-13-2020 18:00

Hi @Vickikate, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for your post. Let me share with you that in order to receive Sleep Score, your device must register Sleep Stages, feature that uses heart rate information but your Alta device do not register, therefore, your sleep will be recorded but in a simplified way. To learn more about this, I recommend you to check the information that's specified on: What's sleep score in the Fitbit app? and let me know if you have any additional questions.

 

I'll be around. 

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