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Alta not turning on

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‎04-21-2020 08:31 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎04-21-2020 08:31 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

Fitbit not staying on after it has been in charge....fitbit it fully charged 

 

 

Moderator edit: Subject for clarity 

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‎05-13-2020 17:58

‎05-13-2020 17:58

Hi @Suggi, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if your device vibrates when you connect it into the charging cable or is it completely unresponsive? I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions.

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