help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta not syncing nor getting notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2021 04:27 - last edited on ‎10-13-2021 11:43 by Fitbit Moderator

‎10-12-2021 04:27 - last edited on ‎10-13-2021 11:43 by Fitbit Moderator

Why is it that I can get text messages when my device's battery is low but I don't get a notification for when my device hasn't synced in 24 hours?  I just received my weekly report, that I use for my health insurance discounts and found that it hadn't synced since Monday?!

 

Anyone else having issues like this? Also:

-the device is charged

-the device is within inches of the phone for syncing

-all service between the devices (phone and FitBit) are turned on

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎10-13-2021 09:26

‎10-13-2021 09:26

Welcome, @CeeJay99. It's great to see you around.

 

Thanks for the details provided in your post. If your Alta is not syncing and you're not getting notifications, there could be some trouble with the Bluetooth connection between your phone and your Alta. For the syncing trouble, you can try the troubleshooting steps from this help article: Why won't my Fitbit device sync? For the notifications you can try the steps from here: How do I get notifications from my phone on my Fitbit device?

 

Hope this helps!

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes