So I found my old fit bit and I have been trying to attach it and sync it to the phone I have now. However, when I tried to download the Fitbit app on my phone it kept saying that it was not compatible with my phone. I can access my account online bu...
??? The device synchronizes. The time is one hour slow. There is no timezone shown in the device interface. I can find no interface control to set time zone. Moderator Edit: Clarified subject
Hello everyone I got a new cell phone and I would like to get my fitbit alta working again. Yes it been charging just no data I am not happy Please help me out
i got a new charger for my fitbit today i have had my fitbit alta for 2 years i bought it 2nd hand but when i got it, it had never failed me i got a new charger it did not have the button on the charger to reboot the alta but i have to charge it with...
My Alta HR stopped counting stairs. How can I fix this? Moderator Edit: Clarified subject
Battery has recently started only charging to 80% but used to go to 100% . Now only lasts a few days rather than a couple of weeks, not the only one this happened to in my group either, who are all experiencing same issue! Anyone else?! Moderator E...
My phone isn’t vibrating to give me phone calls Moderator Edit: Clarified subject
I have a new iPhone 13 with IOS 15 and my Fitbit Alta is not showing up. I tried removing the device and set up as new device but it isn’t finding it. I tried turning off the Bluetooth and back on but didn’t find the Alta. Moderator Edit: Clarif...
Every time change my fitibit alta gets the hourly steps start and end times wrong and I cannot fix it. I have set my times to start at 7 am and end at 7pm. This morning it had reset itself to 6am and 6 pm. I changed it but it would not stick. This ha...
It is now 9:20 and my fitbit says 8:44!! How do I change this? Moderator edit: updated subject for clarity
I've had my Alta HR for about 4 years and now all of a sudden it won't turn on or charge and when I plugged it in, it got hot to the touch.. I've tried the reset button and nothing happens.. Moderator Edit: Clarified subject
Hi, I wear my Fitbit to bed but it's not always on my hand during the day. Several times it had started to track my sleep when it was on my desk and not on my hand. It sometimes adds randome naps when it's actually just sitting somewhere in my room o...
So I really didn’t believe this until yesterday. My wife and I have 2 Alta HRs. My screen went blank and I contacted them. They said it couldn’t be fix or reset. The offered me 20% off a new one. They NEVER sent me the code. My wife gave me her’s. A ...
Hi I am hoping someone can help me. I have an Alta HR . I only had it a very short time and it kept just coming apart at the side so I actually ended up losing it for months I was very upset because these are not cheap to buy. Anyway I ended up findi...
I’ve tried scrolling left as I have been instructed in order to get to the settings screen but my Alta will not take me to the settings screen it will only scroll through time, calories and steps. I love my fitbit but I can’t read the display anymo...
Since the UK clocks changed, my fitbit alta HR has been repeatedly crashing; especially when running a silent alarm. By crashing I mean that it completely powers off (no matter the battery level, this morning I had 70% and it still crashed) and won'...
I’m now on my second Alta HR as my first stopped charging. My second has just died in a similar manner (battery life dropped off then finally refused to charge). How long should an Alta HR last before it has to be replaced with a new one? My first la...
Time of day and date wrong Moderator edit: subject for clarity
The Fitbit prompted me to charge it before it was completely dead, so I did. Came back to it after a few hours and now it won’t even register it has or is being charged. Has never been wet aside from occasional sweat, in which it was removed and wipe...
When I am taking part in a Fitbit challenge, my dash board steps are always higher than my work week hustle steps even when I’ve just synced? At the moment 1000+ steps behind. I have an Alta hr Moderator edit: Clarified subject
What does it take for an activity to be counted as exercise? For example, a 30 minute walk today shows as active minutes but not as exercise although I have walking for that much time set as an exercise. If I manually enter it (as Fitbit advised me t...
Hello, i found one of my old fitbits and have no idea what it is, it donst charge like notmal fitbits but rather you take off part of the wristband and theres a little usb charger type thing. the closest model ive found to it is the Ace and Alta HR. ...
My goal progress has logged I've lost 9lbs since 27 July.Where does it pick that date from?And it doesn't change the date?
If FITBIT ALTA is no longer in stock OR for sale. Then accessories should NOT be sold right? Moderator Edit: Clarified subject
I have reset my Samsung S6 to factory settings, but the the Fitbit App has not been automatically restored. What is worse, I also cannot find it in Play Store anymore when searching from my phone, whereas it shows normally when searched from my husb...
My Alta stopped syncing. I tried a restart, uninstalling Fitbit from my phone and finally removed the Alta as a device on my Fitbit app. I cannot add the device back to the app now. It keeps searching but it never finds it. It is powered on and has a...
My Alta keeps shutting down even with 70% battery level. It has been doing this for the past 2 weeks. Out of no where, i can go to check the time or my steps and no matter how many times I tap on it NOTHING! I have to hook it to the charger just to g...
For the last 2 week My Alta HR is not counting my steps. Example today I was on the treadmill for an hour. It calculated about three thousand steps. Moderator Edit: Clarified subject
I have a Fitbit Alta HR. Since a week now, I see no sleep fases or sleep score anymore. It has happened before, for 1 night here and there, when my battery was low or I had the wrong position. But now it is like that for 7 days in a row. Anyone knows...
I got my fitbit Alta HR in Jan 2018. I have loved it and worn it every day. It is now Feb 2019 and the heart rate monitor has been very inaccurate. I can be sitting down and it will read my heart rate as 120 bpm. I will at the same time count my own ...
I have a regular Alta (not HR), and today it's been acting screwy. I couldn't get it to sync (even after I looked up how to do it), disconnected blue tooth and rebooted my Fitbit TWICE in the last 90 minutes. Then I put it on the charger while I to...
My altar will not charge. I have tried several Different charging cords. None have worked. I also did not come with the cord with a reset button. I have clean the contacts on both the cords and the alta Moderator Edit: Clarified subject
Fitbit is requiring that I change my password once I log on. (Due to password not secure) I enter my existing and new password, then submit. A screen appears that says “Invalid password link” I’ve tried many things and various setting with the same r...
My Alta will not charge with my charger. I have tried different plugs in the house and different things to plug the USB port into. It's about 5 years old, but now at 50% battery. Any ideas? Not easy to find new chargers for this one. Moderator Edit...
How do I get device to record in steps instead of km? Moderator Edit: Clarified subject
Good day,i have my Fitbit for 4.5 years working perfectly. Yesterday I woke up with the display screen switching between all the options without touching it (as if I’m hyper clicking) and it drained all the battery. I had to reset factory settings af...
My Alta HR stopped syncing routinely last week. I have tried the restart with no luck. I do not have a smart phone and must use a Windows 7 pc. My pc shows does not show it plugged in USB port. I have a dongel in place. Moderator Edit: Clarified su...
Why is it that I can get text messages when my device's battery is low but I don't get a notification for when my device hasn't synced in 24 hours? I just received my weekly report, that I use for my health insurance discounts and found that it hadn...
My Fitbit Alta’s battery runs out quickly. Moderator Edit: Clarified subject
Just set up a previously owned Alta to my phone. Was able to sync it up successfully but I do not receive notifications on the watch when I get texts. It will alert me about fitness but nothing when my phone receives a message. I’ve gone through and ...
