Alta won't sync anymore

[orshadow]

I have a regular Alta (not HR), and today it's been acting screwy.  I couldn't get it to sync (even after I looked up how to do it), disconnected blue tooth and rebooted my Fitbit TWICE in the last 90 minutes.  Then I put it on the charger while I took a shower, and my Fitbit LOST 500 steps! And it wasn't charging.  Now I have it on the charger, hoping that helps, but I can't be doing this all day.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @orshadow. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Alta. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Alta from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Alta.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Alta.

[orshadow]

Thanks for your reply. 

I have a Google Pixel phone and haven't had this issue before yesterday.

I'm currently trying the steps you gave me, and after restarting it, my Alta did not turn back on, despite being plugged into the charger and (before it shut down) it was almost fully charged.  I removed the cord from the usb port, then plugged it back in, and restarted my Alta again.  Then I could pair it, and it would sync.  I did something similar yesterday to get it working.  If this is going to be a daily occurrence, I'm afraid I will have to give up on Fitbit.

Update: Update: It shut completely off, though was not low on battery.  A couple hours of steps not captured.  So now I'm wondering if it's not so much a syncing issue as it is a "shutting off randomly" issue.  Any thoughts on how to fix this? 

Moderator Edit: Merged Posts

[MarreFitbit]

@orshadow I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[orshadow]

I was chatting with Fitbit online about 90 minutes ago.  They had me charge my Alta for 30 minutes and said to see what happens.  They gave me a case number so I can call later and refer my issue. *sigh*

[orshadow]

My Alta did okay yesterday, but shut off twice already this morning.  This. Is. Frustrating!

[orshadow]

Word from Fitbit is: it's too old and no longer under warranty.  Going to move to the Inspire 2.

[alexthecat]

@orshadow I changed from the Alta HR to the Inspire 2 about a year ago. The Inspire 2 is a little larger than the Alta, but I find it to be more comfortable. I'm really happy with my Inspire 2 and I hope you will be too.

[orshadow]

Thanks for the input -- I really don't want a fancy smart watch-type gadget and the Inspire 2 was the most basic device they have.  I've put in the order, just waiting on it to arrive.