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Alta HR won't charge

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‎10-15-2021 17:47 - last edited on ‎10-18-2021 04:28 by Fitbit Moderator

‎10-15-2021 17:47 - last edited on ‎10-18-2021 04:28 by Fitbit Moderator

My altar will not charge.  I have tried several Different charging cords. None have worked. I also did not come with the cord with a reset button. I have clean the contacts on both the cords and the alta

 

Moderator Edit: Clarified subject

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‎10-18-2021 04:31 - edited ‎08-19-2023 06:24

‎10-18-2021 04:31 - edited ‎08-19-2023 06:24

Hi there, @motherboom. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. 

Since you've already exhausted all possible troubleshooting steps for this issue with your tracker, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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