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Alta HR can't sync with Windows 7

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‎10-11-2021 17:29 - last edited on ‎10-13-2021 11:50 by Fitbit Moderator

‎10-11-2021 17:29 - last edited on ‎10-13-2021 11:50 by Fitbit Moderator

My Alta HR stopped syncing routinely last week. I have tried the restart with no luck. I do not have a smart phone and must use a Windows 7 pc. My pc shows does not show it plugged in USB port. I have a dongel in place.

 

Moderator Edit: Clarified subject

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‎10-11-2021 17:33

‎10-11-2021 17:33

Hi @STU9  article for trouble syncing - click to read. Windows 7 is no longer supported on computers.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-13-2021 11:50 - last edited on ‎08-26-2024 10:59 by Fitbit Moderator

In response to Odyssey13

‎10-13-2021 11:50 - last edited on ‎08-26-2024 10:59 by Fitbit Moderator

Welcome to the Community, @STU9. Thanks for the assistance provided @Odyssey13.

@STU9 Since Windows 7 is no longer supported as @Odyssey13 mentioned, I recommend you to install Windows 10 on your computer and then you can download the Fitbit app for Windows 10 to keep syncing your Alta HR.

See you around.

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