10-11-2021 17:29 - last edited on 10-13-2021 11:50 by BraulioFitbit
10-11-2021 17:29 - last edited on 10-13-2021 11:50 by BraulioFitbit
My Alta HR stopped syncing routinely last week. I have tried the restart with no luck. I do not have a smart phone and must use a Windows 7 pc. My pc shows does not show it plugged in USB port. I have a dongel in place.
Moderator Edit: Clarified subject
10-11-2021 17:33
10-11-2021 17:33
Hi @STU9 article for trouble syncing - click to read. Windows 7 is no longer supported on computers.
10-13-2021 11:50
10-13-2021 11:50
Welcome to the Community, @STU9. Thanks for the assistance provided @Odyssey13.
@STU9 Since Windows 7 is no longer supported as @Odyssey13 mentioned, I recommend you to install Windows 10 on your computer and then you can download the Fitbit app for Windows 10 to keep syncing your Alta HR.
See you around.