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Alta not syncing

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‎02-13-2021 14:11

‎02-13-2021 14:11

Hi I have an Alta that I can’t pair to the app I’ve tried turning Bluetooth on and off but it still can’t find the device! Can anyone help?

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4 REPLIES 4

‎02-14-2021 22:46

‎02-14-2021 22:46

Hi @Steph12 Is this a new Albany you are trying to set up, or one you have had for a while that has stopped working? In any case try restarting the Albany several times and then try to sync again.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-15-2021 23:21

In response to NellyG

‎02-15-2021 23:21

Hello,. Facing the same issue, although my Fitbit is very old, but only recently it stopped syncing to my phone. I have tried restarting my phone and forgetting the device, but it isn't able to set up connection with it now 😂 

I'm not sure what to do.... 

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‎02-16-2021 11:31

In response to Apoorvakashyap

‎02-16-2021 11:31

I am having the same problem with my Alta HR.

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‎02-17-2021 03:53

In response to Apoorvakashyap

‎02-17-2021 03:53

UPDATE:

I realised other devices were not connecting to my phone's bluetooth either. I tried to restart my phone and it worked. Having said that, the fitbit is still taking a long time connecting to the phone and usually requires a few refreshes before it works. 

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