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Alta rebooting itself

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‎03-05-2020 12:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-05-2020 12:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Fitbit Alta keeps switching off randomly even though it had been recently charged.

I have tried to reset it a number of times but this doesn't make a difference,it is 14 months old and that seems too short a time for it to discarded.

any ideas?

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎03-06-2020 17:13 - last edited on ‎08-05-2025 10:37 by Fitbit Moderator

‎03-06-2020 17:13 - last edited on ‎08-05-2025 10:37 by Fitbit Moderator

Hi @Norm272, welcome to the Community Forums!

Thanks for bringing this to my attention, I totally understand how frustrating this situation can be for you, your effort and patience troubleshooting your device before posting are appreciated. Let me share with you that our Customer Support team was contacted on your behalf for them to provide you with further assistance regarding the difficulties you're currently experiencing with your Alta. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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‎08-25-2020 09:58

In response to RicardoFitbit

‎08-25-2020 09:58

As of the beginning of August my replacement Fitbit Alta has started to switch off randomly!,this is the same fault i had my original Fitbit, what can be done?

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‎08-26-2020 11:17

‎08-26-2020 11:17

i am now on my second Alta after it was replaced FOC earlier in the year,this Alta has now started doing the same thing!, switches off randomly when it still has plenty of battery life, what do i do now?

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‎09-04-2020 00:07

In response to RicardoFitbit

‎09-04-2020 00:07

Hi, i am now having problems with my replacement fitbit, the issue is the same as last time, randomly switching off.

i believe that it should still be under warranty, come you please advise me of my next step to solve this problem.

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