06-18-2016
19:17
- last edited on
08-20-2020
18:17
by
MatthewFitbit
06-18-2016
19:17
- last edited on
08-20-2020
18:17
by
MatthewFitbit
My battery is only lasting for a day. Previously it had been lasting longer. It is less than a month old.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
06-19-2016 10:13
06-19-2016 10:13
Hey hey hey @Weavrgrl, welcome to the Fitbit Community! It's a pleasure to have you here 🙂 Have you tried to reboot your Fitbit Alta as suggested by @Mcore? If not, I would like to suggest this. Also have you checked your Fitbit's charging contacts on the back of your Alta? Over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.
I hope these suggestions help 😉 Have a wonderful day!
06-19-2016 10:13
06-19-2016 10:13
Hey hey hey @Weavrgrl, welcome to the Fitbit Community! It's a pleasure to have you here 🙂 Have you tried to reboot your Fitbit Alta as suggested by @Mcore? If not, I would like to suggest this. Also have you checked your Fitbit's charging contacts on the back of your Alta? Over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.
I hope these suggestions help 😉 Have a wonderful day!
08-24-2016 08:39
08-24-2016 08:39
Followed Fitbit support instructions, still having battery issues. Fully charged battery last night this morning it's only at 50% hope it lasts the day.Try also cleaning charging contact. Still having issues!!!
08-25-2016 07:42
08-25-2016 07:42
Hey hye @TBar6 thanks for joining us here! If you have followed the steps to maximize battery life and the issue persists, the best call is getting in touch with support. Make sure of explain all the troubleshooting you have made by your own, I'm sure they will be glad to assist.
See you, welcome to the Community!
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08-25-2016 18:10
08-25-2016 18:10
I'm having the same issue, it used to last for several days..now at most a day and a half... I've only had it for about 3 months. I've turned off the auto sync thinking this would take care of it..NOPE still dying quickly 😞
08-29-2016 18:18
08-29-2016 18:18
Welcome to the Fitbit Community! It's great to have you here @SeattleSiren! Have you tried @SunsetRunner suggestions and tips in his previous post? If so, please get in touch with Support for extra help. Just let them know the troubleshooting steps you took before contacting them.
Good luck and keep me posted! 🙂
10-27-2016 17:57
10-27-2016 17:57
HI - Came out here to see if others were experiencing fast draining batteries on the Alta. Looks like a few comments. My Alta has been great and has held a charge for 5-7 days until a week ago and bam ! Now I am charging every couple of days. I thought a fluke at first. Has anyone heard back from Fitbit on why the battery is draining so quickly ? My connectors are clean. It charges up fast. Just not holding for long. Thx
10-27-2016
19:22
- last edited on
12-19-2024
08:58
by
MarreFitbit
10-27-2016
19:22
- last edited on
12-19-2024
08:58
by
MarreFitbit
Hey there @Mlbrink! Battery life is affected by use and other settings, actual results may vary. Consider these tips when you want to conserve battery life:
Also, try restarting your Fitbit Alta. If this doesn't help, please reach for our Support team. I'm sure that they can help further.
Good luck and keep me posted! 😉
12-27-2016 06:58
12-27-2016 06:58
My response to this would be...."If I had all of those things on before, (as, this is what the ALTA is supposed to do), why should I have to turn them off for the tracker battery to last five days - as it did before the problem started (with all of those things turned on)?" This is my (second) tracker, and it is now doing the same thing that happened to the first...I believe it's a battery issue, not the activities that I have turned on.
01-01-2017 10:41
01-01-2017 10:41
I agree with you. This is the second tracker I have has and they all seem to end up with problems. My Alta held a charge just fine for almost 7 days. Now I am lucky to make it a day or two. Why should I have to change all the settings to get the battery to last longer when it lasted just fine before with the current settings I have. Fitbit needs to fix their products. I am getting super frustrated spending the money for a fitness tracker that I just have to replace a few months later. The Alta was more expense then the flex I had and I have purchased extra bands so I have like $300 wrapped up in a tracker that is now not holding a charge. I am really frustrated. Fitbit better replace my tracker.
01-01-2017 14:53
01-01-2017 14:53
01-03-2017 13:09
01-03-2017 13:09
I agree 100% that turning off what has previously been on and working is NOT an acceptable option for solving my issue. I have emailed Support to ask when they will send a replacement. I have explained to them that turning off what is on when it worked previously is NOT troubleshooting nor is it an acceptable solution. I want 5 days of battery life on my ALTA while I have reminders to move, display and all day sync on. It's what they said would happen. They will have to make good on their claim.
01-03-2017 13:17
01-03-2017 13:17
01-03-2017 16:52
01-03-2017 16:52
I heard back from support and they agreed that the battery has suddenly started draining too quickly. They have askd me to do do one test for them to determine what is going on. The reply to my email took a matter of hours. So far I have been incredibly impressed with Fitbit Customer Service.
01-03-2017 18:22
01-03-2017 18:22
01-03-2017 18:26
01-03-2017 18:26
01-04-2017 07:21
01-04-2017 07:21
I charged it last night and reset it via the charging cable (I use my computer to charge it)
so far today it's holding the charge like it normally would and I have not changed any settings and I am also manually syncing it every 3 hours... fingers crossed!
01-04-2017 08:45
01-04-2017 08:45
Good morning!
Mine has been working fine since I reset it Sunday, and it's barely lost half of the battery....maybe it was some sort of bug?
Good luck!
01-04-2017 09:29
01-04-2017 09:29
How do you reset it?
01-04-2017 09:58
01-04-2017 09:58
It's annoyingly easy but hard to find...
you attach the charger to the Alta and then on the USB end there is a small button (hard to see/find) and then you press that button 3 times in 8 seconds.
I push count one two push count one two push... once the FITBIT sign comes on and the ALTA will vibrate you know it's reset.
FWIW still showing at full charge.