help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta screen and battery issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2021 09:22 - last edited on ‎10-21-2021 06:40 by Fitbit Moderator

‎10-07-2021 09:22 - last edited on ‎10-21-2021 06:40 by Fitbit Moderator

I’ve had my Fitbit for a bit of time now, but have started facing low brightness issues since last two years. Along with the battery draining out leaving a blank screen which doesn’t track the actions.
I would like to know if this issue is fixable and dose anyone else have a similar case ?

Over the years I have loved using the device and it has stayed with me during my fitnesses ups n down. Don’t want to give up on it yet. 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-07-2021 10:32

‎10-07-2021 10:32

Hi @KetakiK  the older my Alta HR got, the harder it was to see the screen in bright light. My solution was to get the new Luxe, which has brightness settings so it's really good in full sunlight, even when I'm wearing sunglasses. I wish there was a way the Alta HR screen was brighter, but the only thing I could do was keep my phone handy to see the dashboard that way. Sorry, but your Fitbit has had a good life.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer