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Alta seems to be not syncing properly.

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‎01-07-2021 07:21 - last edited on ‎01-08-2021 05:38 by Fitbit Moderator

‎01-07-2021 07:21 - last edited on ‎01-08-2021 05:38 by Fitbit Moderator

HELP! It seems that my Alta needs to be re-synced each day in order to log steps...WHY???

 

 

Moderator Edit: Clarified subject

 

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‎01-08-2021 05:37

‎01-08-2021 05:37

Hello @MaryBonita Welcome to the Community Forums! 

 

Once your Fitbit device is setup, data automatically syncs to the Fitbit app throughout the day. Each time you open the Fitbit app, your device syncs automatically when it's nearby. You can also use the Sync Now option in the app at any time. For more details, check: 

How do Fitbit devices sync their data?

 

If in case you un-pair your Alta while troubleshooting (to see this, go to your Fitbit account, tap the Today tab > your profile picture > your device image), first please make sure to set it up again to your Fitbit account and then perform the troubleshooting steps for syncing suggested here.

 

Please let me know how it goes. 

Wilson M. | Community Moderator, Fitbit.
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