Alta syncing problems

[JennyCurtin]

Until just recently, my Alta would sync regularly using the dongle provided (that might not be the correct term, but it fits into a USB slot). But for some reason, it's just stopped. I'm using an LG G4 phone, running Android 6.0 with the app, which also used to sync via Bluetooth until yesterday. Suddenly neither way will sync. I've had a look at the list of supported Android devices, to find that it needs Android 7.0. I'm not willing to upgrade my phone so that I can use Android 7.0 or higher. Is there anything else that I can do?

[DavideFitbit · Accepted solution]

Hello @JennyCurtin, welcome to the Community forums. 

Thank you for sharing this information about the trouble you've been experiencing to sync your Alta with the computer and with your phone. 

As you mentioned, I was able to confirm that this phone model is currently not listed here as a compatible device  to sync with the Fitbit app.

If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch, however, we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

Some users have also been able to sync by following the steps listed here to resolve syncing problems. You can also find other important tips and requirements in this article about the use of the Fitbit app on your Android phone. 

Let me know if you have further questions. 

[JennyCurtin]

Thank you. It seems that my dongle is no longer operative. I shall have to buy a new one!

[toddho]

So my Fitbit quit syncing on Friday of last week and changes the clock time randomly, twice so far. what causes this?

[Greenfire311]

I have tried all the troubleshooting and CANNOT get my Fitbit to sync anymore. It just will not. I don't know what to do anymore because it is unusable at this point. The time is off so the steps are never write for the day.