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Unresponsive display

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‎02-28-2020 13:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-28-2020 13:48 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I have changed my display order in my settings but it still comes up with battery when I tap once or turn my wrist. Any ideas?

 

Moderator edit: Subject for clarity 

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‎03-01-2020 11:24

‎03-01-2020 11:24

Hi @DidanM, welcome to the Community Forums! Sorry for the delayed reply.

 

I appreciate the details that were shared with me, your patience troubleshooting this matter is appreciated. If you haven't already done so, I recommend you to restart your Alta following the next steps:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
     
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

 

Keep me posted and let me know if the issue persists. 

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