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Alta tracker lost steps

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‎11-15-2023 05:54

‎11-15-2023 05:54

I had over 18000 steps for November 14. Today it only shows that I have 2290 steps for that day. How do I retrieve those steps?

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‎11-17-2023 05:32

‎11-17-2023 05:32

Hi @Joanne1951 This is not something that happens often, but when it does it is very upsetting, so I understand your pain! Try Restarting  your Alta a few times and then sync to the app. If the steps don't reappear then sadly they are lost.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-17-2023 05:32

‎11-17-2023 05:32

Hi @Joanne1951 This is not something that happens often, but when it does it is very upsetting, so I understand your pain! Try Restarting  your Alta a few times and then sync to the app. If the steps don't reappear then sadly they are lost.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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