Alta will not sync

[CazH]

Since installing iOS 13.4.1 my Fitbit Alta will not sync.  I have followed various instructions but to no avail.  Any help would be much appreciated.

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[CazH]

Thanks SteveH.  It worked doing the "forget this device" thing.  Stay safe.

[Frogletsmum]

That’s interesting. It’s the only thing I haven’t tried .will give it a go 

[Frogletsmum]

It worked ! Thanks so much . Stay safe 

[CazH]

👍 You stay Safe too. 😷:rainbow:

Sent from my iPad