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Alta will not turn on when tapped

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I have an Alta Fitbit and it will charge up correctly. But when I unplug it and put it on it will not come out of the sleep mode when tapped. I do not have the original cord and I tried to unplug it 3time to get it to reboot like a few people said but nothing. Is there any other thing I can do to reboot it or reset it? I have contacted the Fitbit chat and they were no help to me 😟😟😟! Please help me out ASAP or I am buy an Apple Watch

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