help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2020 12:18 - last edited on ‎12-25-2020 09:30 by Moderator Alum

‎10-27-2020 12:18 - last edited on ‎12-25-2020 09:30 by Moderator Alum

Hi my Alta won't recharge and is completely dead - any ideas what's wrong?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-25-2020 09:31 - last edited on ‎05-12-2025 05:20 by Fitbit Moderator

‎12-25-2020 09:31 - last edited on ‎05-12-2025 05:20 by Fitbit Moderator

Welcome to the Community, @Downec.

If you are having problems charging your tracker, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-02-2021 02:20

In response to AlejandraFitbit

‎01-02-2021 02:20

No instruction that helps any ideas

Best Answer
0 Votes

‎01-03-2021 10:09 - last edited on ‎05-12-2025 05:20 by Fitbit Moderator

In response to MPAlta

‎01-03-2021 10:09 - last edited on ‎05-12-2025 05:20 by Fitbit Moderator

Hey @MPAlta, thanks for your participation in the Forums.

Regarding to your battery issue, I have replied to you in this post. Please take a look at it and let me know how it goes. Just remember to select one thread to reply.

Keep me posted.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes