Alta won’t display clearly

[DrKing]

The screen of my device is very faint and couldn’t be seen anything on the screen 

Moderator Edit: Label

[WilsonFitbit]

Hi @DrKing It's great to see you visiting the Community Forums!. Thank you very much for the details regarding the inconvenience with your Alta device.  

If you haven't done so, please try to perform a restart on your Fitbit tracker by doing the following: 

1. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

If issue persists, please don't hesitate to keep me posted. 

[DrKing]

Hi Wilson,

Thanks for your response,

Ive tried this many times, the battery charging displays on the screen but very very faint (as if the battery is low even when it’s fully charged) and also shows time display a few times and goes off. It hasn’t gone to the stage of displaying the Fitbit logo. Is there anything I could do please?

Thanks

[WilsonFitbit]

Hello @DrKing It's good to see you around! Thank you for following the troubleshooting steps! 

I’ve created a support case on your behalf. You should receive an email from Customer support. Note that we may take a bit long to get back to you due to recent events affecting our operations. 

Have a great day!