Alta won’t set up

[OrdemeProgresso]

Alta logo (blinking) appears after hours of charging, yet 4 digit device identifier doesn't appear, which prevents completion of the connection to the mobile phone based app.

Moderator Edit: Clarified subject

[AnaFitbit]

Hi @OrdemeProgresso  let me give you a warm welcome to our Community! 

Thanks for sharing those details. Have you tried to restart your Alta? If not, you can find the steps to do it in this link How do I restart my Fitbit device?. Keep in mind that it’s important to check that your Fitbit app is up to date. 

I’ll be around if you need help!

[OrdemeProgresso]

Tks Ana - cleaned the contacts and ever since the blinking Fitbit logo appeared and then disappeared I've seen nothing but a blank display. However, I can get the app to add the tracker to the point where I'm prompted to add the 4 digits, even with nothing displayed on the tracker, sure would be nice have a universal 4-digit "override" code that would work for everyone with this same issue.

[AnaFitbit]

Hi @OrdemeProgresso, it's great to see you again.

Thanks for taking the time to troubleshoot this. I've contacted our Support team so they can create a case on your behalf and provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

See you around.