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Alta won't set up

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‎10-23-2020 03:49 - last edited on ‎01-07-2021 12:37 by Fitbit Moderator

‎10-23-2020 03:49 - last edited on ‎01-07-2021 12:37 by Fitbit Moderator

Hi everyone I hope someone can help as Fitbit returned my email saying they no longer help via email. 

I have tried setup for Alta countless times to no avail.

I get the 4 digit code and it tries to connect to Fitbit and never succeeds... it will count steps, but display on Alta only has this Fitbit.com/setup... I am using my iPhone as i have with all devices and no hassles until now.

cheers Lynne

 

Moderator Edit: Clarified subject

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‎01-07-2021 12:39

‎01-07-2021 12:39

Hi @LynneSaleh, welcome to the Forums!


Thanks for troubleshooting this before posting. If you haven't tried so and if the issue persists, you can follow the steps in this link Why can't I set up my Fitbit device?. I suggest to also check that your Fitbit app is up to date. 

 

Let me know how it goes.

 

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