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Alta won’t stay on after unplugging

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‎02-07-2020 06:49 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-07-2020 06:49 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Whenever i try to reset it using the button on the USB cable, it doesn’t restart. I’ve followed the Alta restart instructions saying to press the button 3 times within 8 seconds, but it doesn’t display the Fitbit logo, meaning it isn’t actually restarting. It’s almost fully charged, but won’t last more than an hour before it shuts off and i need to plug it in again. 

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‎02-11-2020 14:37

‎02-11-2020 14:37

Hi @itejada159, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Alta device prior to posting too, certainly your Fitbit is not working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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