Alta won't sync

[Glinde]

My Alta won't sync anymore.
Using iPhone 6 with latest iOS
Alta was updated with latest firmware last Saturday.
It appears that my iPhone's Bluetooth can no longer detect the Alta device.

[HCastner]

I had this same issue where my fitbit Alta would not sync to my iphone 6. I have the latest update for the app, but my online account says it hasn't synced since mid September.

I tried resetting the Alta, restarting my phone, turning bluetooth off/on again, removing and re-identifying the Alta from the app, reinstalling the app, and several combinations therein. Now, the app won't recognize/connect to the Alta. Sometimes it won't even find it, and at others, it stalls on the connection process after it asks for the code listed on the Alta.

Any suggestions on what else I can do to help it sync?

Thanks. 

[Bota]

I got my alta replaced, they don't have any other solution.

[danman88]

What button are you pressing? My Alta doesn't have a button.

[Aelswyth]

There is a button on the bottom of the charger.

[AnnieFitbit]

Hello everyone! I'm glad to see new members. Welcome! 😄

I'm sorry for the syncing issues you've been experiencing, but I'm here to help you out! So, if you haven't tried yet, my best recommendation is restart your tracker. To restart your tracker, please plug it to a computer with the charging cable, and press the button of the charging cable 3 times within 8 seconds, waiting 1 second per press. After the last press, wait a few seconds and you will see the Fitbit logo for showing it's restarting.

If you keep having issues, you can follow the tips my friend @HelenaFitbit provides in her post. They also work if you have set up issues, and you can also try setting up your tracker as a new device. 

Also, I'd like to recommend updating your tracker, as we have recently released an update for the tracker. 

If you keep encountering this issue after trying those steps, my best recommendation is to contact our Customer Support team. They will gladly look further into this and provide you with the best solution for this. 

I'll be around if you need anything else! 

[244466666888888]

I can’t find the button to press... where is it located? I have an Alta. 

[Aelswyth]

The button is on the charger.

[JuanJoFitbit]

@244466666888888 Thanks for joining us in this thread and our Fitbit Community! I would like to follow up and would like to know if you were able to find the button after reading @Aelswyth's advice.

Looking forward to your response my friend! 

[Angel96]

That's for the help 

the solution worked & mine is syncing again 😉

[JuanJoFitbit]

@Angel96 It's great to have you aboard in our Fitbit Community! I'm so glad to hear that your Fitbit Alta is working properly. Thanks for keeping the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend! 

[jchrisjohnson30]

This didn't work.

[JuanJoFitbit]

@jchrisjohnson30 Thanks for participating in our Fitbit Community! In order to assist you accordingly, please let me know if you are seeing any error message when trying to sync your Fitbit tracker. Also, let me know what troubleshooting steps you have tried since this info will help me to assist you properly.

See you later my friend! 

[jchrisjohnson30]

I had an update for my phone that needed to be done. Once I did that, the
devices began syncing together without any problems.

Moderator edit: removed personal info

[JuanJoFitbit]

@jchrisjohnson30 I'm so glad to hear that your Alta is syncing properly now! Thanks for keeping the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend! 

[CEM5276]

I am having the same issue. I've done all the steps that you have, have you found a solution?

[JuanJoFitbit]

@CEM5276 I see a new face, welcome to our Fitbit Community! I would like to follow up and help you to get this issue sorted out. Please let me know what troubleshooting steps you have tried before getting in contact with us. This info will help me to assist you accordingly.

Catch ya later my friend! 

[Julez2]

It didn’t work for me is there something I did wrong?

[EugeneW]

Yours doesn't work and mine doesn't work either.  You didn't do anything wrong.  Fitbit just sucks.

[JuanJoFitbit]

@Julez2 I noticed that you just joined our Fitbit Community! So sorry to hear that you are experiencing syncing issues with your Fitbit tracker. Please let me know what troubleshooting steps you have tried and I'll be happy to assist you accordingly and I can avoid any misinformation.

@EugeneW I'm sorry to hear that you are also experiencing the same issue! I would like to follow up and would like to know if you have also tried the troubleshooting steps that recommended my friend Annie in her post above.

Looking forward to your responses my friends! 

[langster]

Thank you.  I just skipped to the bottom and rebooted my phone.  That was the trick.  I really appreciate your advice!!!