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Alta won't turn on

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‎07-08-2020 08:18 - last edited on ‎02-08-2021 06:45 by Moderator Alum

‎07-08-2020 08:18 - last edited on ‎02-08-2021 06:45 by Moderator Alum

my fitbit stopped working - it is completely "dead". I took it off for a while when it had 19% battery, later, after 15 minutes I put it on again, tried to check my steps, but it did not respond at all. I can not charge it, it doesn't show anything on the screen.


I know the charger is fine, because my husband also owns the same fitbit model and the charger works with his band with no problems. I also checked the joints and they are clean. Can you please help me with resolving the problem?

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:46 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

‎02-08-2021 06:46 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

Welcome to the Forums, @IrkaFo.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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