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Alta won't work unless it's connected to the charger

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‎12-10-2021 19:44 - last edited on ‎12-11-2021 04:31 by Fitbit Moderator

‎12-10-2021 19:44 - last edited on ‎12-11-2021 04:31 by Fitbit Moderator

My display works only when plugged into charger. I tap when it’s on my wrist, nothing. I did reset, no change. 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎12-11-2021 04:34

‎12-11-2021 04:34

Hi there, @Curticeaaron. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Alta. 

 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎12-11-2021 06:43

In response to MarreFitbit

‎12-11-2021 06:43

Sent from the all new AOL app for iOS
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0 Votes

‎03-02-2022 23:02

In response to MarreFitbit

‎03-02-2022 23:02

Mine does this too and it's not a charging issue as it does charge it's jus the screen doesn't come on when not connected to charger

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‎03-18-2022 10:17

In response to Oxfordjo

‎03-18-2022 10:17

Me too, I have the same problem

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‎03-28-2022 03:19

‎03-28-2022 03:19

This is happening to my new one too ,did you get it resolved?

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0 Votes

‎04-15-2022 20:22

In response to Curticeaaron

‎04-15-2022 20:22

Hola te resolvieron el problema porque el mío hace lo mismo y no se que hacer

 

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