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Battery not charging

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‎03-01-2020 07:50 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎03-01-2020 07:50 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Stopped working a week ago tried everything and fit  bit remains dead cleaned all connections tried to restart by pressing the button on charger and nothing still dead 

 

Moderator edit: Subject for clarity 

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‎03-01-2020 11:52 - last edited on ‎07-31-2025 10:13 by Fitbit Moderator

‎03-01-2020 11:52 - last edited on ‎07-31-2025 10:13 by Fitbit Moderator

Hi @Travey234, welcome to the Community Forums!

Thanks for bringing this to my attention and for trying some troubleshooting steps prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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‎03-01-2020 15:43

In response to RicardoFitbit

‎03-01-2020 15:43

No my green flashing lights are not working either 

Sent from Yahoo Mail on Android
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‎03-01-2020 16:03

In response to RicardoFitbit

‎03-01-2020 16:03

No my green lights are not flashing  

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‎03-01-2020 16:13 - last edited on ‎07-31-2025 10:13 by Fitbit Moderator

In response to Travey234

‎03-01-2020 16:13 - last edited on ‎07-31-2025 10:13 by Fitbit Moderator

Thanks for your reply @Travey234.

To move forward with this situation and because the green lights of your device are not flashing, can you please let me know if the battery not charging troubleshooting steps that were shared on my previous post were tried? Please keep me posted, I'll be waiting for your reply.

Don't hesitate to ask me any additional questions you may have. 

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‎03-01-2020 20:24

In response to Travey234

‎03-01-2020 20:24

mine quit charging last night at 11 pm - they say my warranty is over 😞 - did not mention any other ongoing issues 

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‎03-02-2020 15:08

In response to RicardoFitbit

‎03-02-2020 15:08

Followed all steps even purchased a new charger incase there was a fault with it but the same thing no response at all from the Fitbit completely dead 

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‎03-02-2020 15:25

In response to Travey234

‎03-02-2020 15:25

That is sad— new one is under warranty?

Sent from my iPhone Karla
Have a great day!🤗
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‎03-03-2020 02:59

In response to RicardoFitbit

‎03-03-2020 02:59

I have now done everything and the fit bit is dead and will do nothing think I will get a samsung watch as the fit bit has not lasted at all 

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‎03-03-2020 17:51

In response to Travey234

‎03-03-2020 17:51

Sounds good

Sent from my iPhone Karla
Have a great day!🤗
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