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Battery not charging

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‎01-10-2020 14:31 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-10-2020 14:31 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I bought a Fitbit Alta hr and used it then my brother lost the charger then the watch died and the charger was never found until a few months and the Fitbit wasn’t charged for a few months distil I found it and when I plugged it in it didn’t turn on and I read all the instructions to fix it on Fitbit website and nothing worked 

 

Moderator edit: Subject for clarity 

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‎01-11-2020 16:21 - last edited on ‎06-09-2023 08:43 by Fitbit Moderator

‎01-11-2020 16:21 - last edited on ‎06-09-2023 08:43 by Fitbit Moderator

Hi @ShoponMiah, welcome to the Community Forums! 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

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‎01-12-2020 05:25

In response to RicardoFitbit

‎01-12-2020 05:25

The sensors don’t work and I tried everything but won’t turn on? 

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‎01-12-2020 05:29

In response to RicardoFitbit

‎01-12-2020 05:29

When I go on the app it says I have lost calories while my Fitbit isn’t on??

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‎01-17-2020 20:12

In response to ShoponMiah

‎01-17-2020 20:12

Your update is appreciated @ShoponMiah, sorry for the delayed reply.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Alta HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

Let me share with you that Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat). Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day. Because your body burns calories even if you’re asleep or not moving, you see calories burned on your device when you wake up and will notice this number increase throughout the day.

 

In the meantime they contact you, let me know if you have any additional questions.

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