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Battery not charging

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‎03-15-2020 03:04 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-15-2020 03:04 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Alta is getting very hot when plugged in but remains black screen and is not recharging.

 

Moderator edit: Subject for clarity 

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‎03-15-2020 19:15

‎03-15-2020 19:15

Hi @dixon217, it's nice to see you again participating here in the Community Forums, welcome back! 

 

I appreciate all the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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