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Battery not charging

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‎04-15-2020 03:53 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-15-2020 03:53 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

5 days ago my alta hr which is just over 2 years old started scrolling thru very quickly on display. Put on charge & did reset. Had to do it a couple of times but finally got it working. Then following day realised heart rate wasn't working. Did a reset again & got it working. It's been fine for last couple of days but today has died - there are no green lights on fitbit. Tried connecting to charger & resetting doesn't seem to have any effect. Does this mean it has died completely?

 

Moderator edit: Subject for clarity 

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‎04-20-2020 14:37

‎04-20-2020 14:37

Hello there @JacBro12, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Alta HR before posting, your effort is appreciated. If the battery of your device isn't charging, we recommend you to check the information that's specified on: Why isn't my battery charging on my Fitbit device? and let us know if the issue persists.

 

Looking forward to your reply. Let us know if you have any additional questions. 

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‎04-22-2020 01:19

In response to RicardoFitbit

‎04-22-2020 01:19

Tried plugging fitbit into cable that my husband uses for his fitbit. Initially came up with error but has since started charging. Will let charge for a while & see if it works over next few days.Thank you.

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