Bizarre synching issue

[SunsetRunner]

Hi, my daily mile goal has always been set to 5. One day last week, I noticed the app said I fulfilled my goal when I had just over 3 miles logged. I checked my goals and the mile goal was set to 3.11. I changed it back to 5. From then on, I have done 5 miles or more, but the app never tells me I have fulfilled my goal. I logged in to the website and it says my mile goal is 8.5. When I set that to 5, the app says 3.11. When I set the app to 5, it changes the website back to 8.5. I have tried resetting the Alta hr, force stopping the app, re pairing with Bluetooth. It worked just fine before March 8th. Also, everything else syncs perfectly fine. Any thoughts?

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums, sorry for the delayed reply.  

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[SunsetRunner]

Thanks for your reply, but it tells me nothing. I have had this Alta Hr for two years. I know how to synch. It was working fine until March 7th. Then my daily mile goal, which has always been set to 5 miles, was changed in the app to 3.11. I did not change it. When I checked the website, my daily mile goal which should have said 5, said 8.5. If I change the website to 5 miles, the app says 3.11. If I set the app to 5 miles, the website says 8.5.  Between the app and the website, something is wrong. My Alta hr is actually working properly, and synching properly. Thanks.

[V-J-K]

My wife and I have having exactly the same problem. I've always had my main goal as being five miles. However, a couple of days ago I noticed that the Android app had dropped the bar on the distance log to 3.1 miles. While I had no idea why it had changed, I changed it to 5 in the app. Today, I did over five miles but the app's summary showed be as falling short of my mileage goal. I checked the Dashboard on my PC and noticed that the mileage target was down as 8 miles! I changed that to 5 miles.

I've just checked both the Dashboard on the website and the Andoroid app. The dashboard is showing my goal as 5 miles. The Android app, however, is showing a distance goal of 3.11. There appears to be a mix-up between the two. It can't be a coincidence that 3.11 miles is 5 kilometres.

[SunsetRunner]

I'm glad to hear it's not just me! (Sorry) I wasn't aware that 3.11 miles was 5 kilometers and I agree it can't be a coincidence. I am pretty sure I did an update the night before it started happening. I did check to make sure I was set to miles and I am. I really think it's a glitch between app and website from the last update. Nothing to do but wait to see if they fix it I guess. It did make me feel better to know that I'm not alone, Thanks!

[Rich_Laue]

I would check to make sure your distance is set to the proper scale. 

[SunsetRunner]

Yes, I did that, as stated in my previous post. Thanks.

[SunsetRunner]

 

[SunsetRunner]

 dashboard

[SunsetRunner]

 

[SunsetRunner]