help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen...help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2020 07:57 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-23-2020 07:57 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

My HR screen is completely dark.  There is no light on the back, and when I plug in the charger, it doesn't respond.   I've even tried hitting reset 3 times.  Any thoughts?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-23-2020 13:52

‎03-23-2020 13:52

Mine is doing the exact same thing.  It synced about an hour ago and now it is totally black.  No green light on back of band.  Put it on charger but nothing is happening.    Where is the reset?

 

Best Answer
0 Votes