Broke band

[thebuglady]

My band fell apart. I let company know thinking I would get another.  I have only had it 6 months. They will not replace it. Just wanted to people know.

[Odyssey13]

Hi @thebuglady  the bands are under warranty when purchased from an authorized retailer. You called support?

[thebuglady]

Hi. I got it as a Christmas gift.  The person that gave it to me ordered it from fitbit on line. I informed fitbit and they will not help me. I am so upset about that.thebuglady63

Sent from Yahoo Mail on Android

[Odyssey13]

Warranty information is here - click. I've notified a moderator and they should stop by to assist you. 

[thebuglady]

Thank you so much.i hope I can resolve this.

[AlvaroFitbit]

@thebuglady Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged band. I went ahead and reach out to our Support team for more information before posting here. They informed me that the device is over a year old and outside the warranty period. This is why they couldn't provide a replacement wristband. You can read more about Fitbit's warranty here.

@Odyssey13 thank you for your help here.

Let me know how it goes.

[Radomskp]

I got one on warranty and they sent it very quickly. Then it broke again. Now they say they don’t have straps in the store. Defective product. Not worth buying.

[Radomskp]

The band is poorly designed.it has multiple weak points that fail after 6 to 8 months.

[Odyssey13]

Hi @Radomskp  the Alta HR was retired and there are no straps available. You can try a third party band from sellers on Amazon as others have done.

[Radomskp]

I will give that a try. Thanks. However, ....retired as a defective product. If the company wants loyalty they need to keep parts.

[thebuglady]

Hi I just want thank everyone for the input. I can not even wear my watch. Just falls apart. 

Thank you

[Radomskp]

I understand. The bands get little micro tears in rubber and just slip off.
On Amazon they are $7.99.