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Cannot Log into Fitbit App

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‎09-21-2021 11:22 - last edited on ‎09-23-2021 14:22 by Fitbit Moderator

‎09-21-2021 11:22 - last edited on ‎09-23-2021 14:22 by Fitbit Moderator

My fitbit has been working normally until this morning. When I try to login on my iphone it says check email and password are correct. It usually logs in automatically. I can login on my computer okay but hasn't synced since yesterday. I uninstalled and reinstalled the app and it still doesn't let me login on my iphone. I have also re-booted my iphone and still cannot login.

 

Moderator Edit: Clarified subject

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‎09-23-2021 14:22

‎09-23-2021 14:22

Welcome to the Fitbit Community, @pjsells. It's great to see you around.

 

Thanks for the details and troubleshooting performed. When you go to your online dashboard, are you logged in already or do you enter your email and password? If you can enter your email & password and login on the Fitbit's website, there could be a typo when you try to do it on your iPhone. But if you're already logged into your online dashboard, I recommend you to reset your password by tapping on the "Forgot Password?" option on the Fitbit app.

 

Hope this helps.

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