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Constant vibrating

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‎05-17-2020 17:05 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-17-2020 17:05 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

While wearing my Alta HR, it began to vibrate incessantly without stopping, and then it died. As soon as I plugged it back in it again to vibrate again constantly. My battery wasn’t low or empty before it died and before this occurred. Has anyone experienced this and if so what did you do?

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7 REPLIES 7

‎05-22-2020 07:44

‎05-22-2020 07:44

Hi, have you tried resetting your Alta HR? https://help.fitbit.com/articles/en_US/Help_article/1186/

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.
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‎10-10-2020 14:08

In response to Kimbernada

‎10-10-2020 14:08

Mine is doing the same and this didnt help???

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‎10-10-2020 17:23

In response to leerlm1

‎10-10-2020 17:23

No nothing helped. I let it die and as soon as I began to charge it again, it began again.

Sent from my iPad
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‎10-21-2020 08:09

In response to WendyRaney

‎10-21-2020 08:09

My Alta just randomly began to vibrate continuously this morning and  charging or pressing the button on the cable did not work.  The logo came on and some letter number code and it’s still vibrating!  Any other solutions?

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‎06-08-2021 12:16

‎06-08-2021 12:16

Mine did the same thing today.  Of course I tried the reset, and it worked after a while.  So I thought I was back on track.  But then the vibrating started again, and kept on going until the battery was used up.  I don't get it.  This is my 4th Fitbit in 6-7 years... I like the product, and the phone app, but I don't like the lack of durability.  

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‎06-09-2021 16:26 - edited ‎06-09-2021 16:29

‎06-09-2021 16:26 - edited ‎06-09-2021 16:29

There is a short circuit that is going from the battery to the motor. @Rick_King  @WendyRaney  @Ellen_B @leerlm1.

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‎06-10-2021 19:53

In response to 423536271827

‎06-10-2021 19:53

Agree with your assessment; however, I still have yet another non-functional Fitbit device. 

Not in warranty, but I  was offered what appeared to be a decent discount to but yet another Fitbit.

Learned quickly that the discount only apples to the retail price, not items on sale; sigh...

Let's see how long the next one lasts 😐

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