Corrupted display

[Ruth407]

I noticed one day last week that my display on my Alta HR is messed up. It's like the top half is "scrambled". I have gotten it wet or damaged it in any way. 

Anyone else have this issue?  Is it fixable?  I've had this fitbit for about a year or so. 

Any help would be appreciated. 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Sounds like you're having the same problem as me, does it kind of look like this? 

[Ruth407]

Mine isn’t that bad.

[NellyG]

Hi @Ruth407 @SunsetRunner

If you havent already tired, restart your teacker several times.  I have flagged this thread for a moderator to give further assistance to you both.

Restart your tracker

[AndreaFitbit]

Welcome to the Fitbit Forums @Ruth407 and @SunsetRunner! It´s nice to see you here.  I´ll be glad to assist you with your Alta HR display inquiry. Thank you for letting us know that you haven´t gotten it wet or damaged it. 

@Ruth407, that´s how your device should look like. It´s not an error. 

@SunsetRunner, have you tried @NellyG´s advise?

I´ll be waiting for your response. 

[SunsetRunner]

My issue is currently being looked into by the support team 🙂 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you already have been helped by our support team @SunsetRunner.

Keep on visiting our community! 

[Ruth407]

So part of the numbers should be missing?!  It was NEVER like that until a few days ago.  

This may be a better pic. 

Mloderator edit: updated post.

[AndreaFitbit]

Thanks for getting back to us and for providing a better picture of your device @Ruth407. Could you please confirm that you have restarted your Alta:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

I'll be waiting for your response.

[Ruth407]

Yes.  I reset it no less than 10 times.  

Thanks gor for all your assistance. 

[Ruth407]

I still don’t have a solution for my issue. 

[FerdinandFitbit]

Hi there @Ruth407 ! 🙂 Great to see you in the Forums! 🙂

Thanks for getting back with us and trying to restart your tracker. I'm sorry that you'r estill having problems with this.

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

[NaturalDiv]

I am also having problems with my Fitbit Alta HRscreen being scrambled. I have alsonot gotten wet and have reset and thats not working.

[NaturalDiv]

I am also having thr sane issue started last week I have reset still not working and I have not gotten wet had less than a year.

[NaturalDiv]

My look just like yours did you get a workaround to fix this?

[PeetieJean]

Display is corrupted and jumbled it’s almost like it’s reversed. Have tried to reset it several times

[Kenn.Sanchez]

I am having the same issue.  I called Fitbit Tech Support and they said that mine was out of warranty and they offered me a coupon for 25% off one of their current models.  I'd really like to resolve this faulty unit.

[Manderz13]

I've been having this problem with my tracker for a few weeks now. Seems to be intermittent, and I've reset it. I've been getting the pixelation and screen dimness. It's at the point I can't even take a picture of the pixelation because the screen is so dim, it's almost  none existing. 

[NaturalDiv]

I had to call customer service. They had me try somethings did not work. I
jad to take picture of my device with order number they gave me. They sent
me a replacement. Good Luck.

[RivkaS]

Mine was so much worse than all these photos then it just went blank after trying to reset it several times unsuccessfully. I think it is done for. It was like a bunch of random dots and dashes before it went blank and would not turn on at all.