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Not syncing after android V11 update

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My Alta stopped syncing after my phone upgraded. Fitbit support won't do anything.  They REFUSE to acknowledge that there is a problem with the android update with certain devices.  They said that it has not been reported, but I see posts that say the same thing as me.  They don't care - they offered 35% off of a new one (with some exceptions) even though it is out of the year warranty.  I find this INSULTING!!!  

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