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New Alta displays 'fitbit.com/setup' only.

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‎06-07-2021 04:22

‎06-07-2021 04:22

My new Alta displays 'fitbit.com/setup' and does nothing else.  It has been charging for around an hour and the app is installed on my mobile.  Any ideas where I am going wrong?  

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‎06-07-2021 04:35

‎06-07-2021 04:35

Sorry, not enough information in your post. Assuming you have not done so you have to link your unit to the app. See instructions here:

https://help.fitbit.com/articles/en_US/Help_article/1873.htm

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎06-07-2021 04:49

In response to wtksk8r

‎06-07-2021 04:49

Thank you wtksk8r.   I may have solved the problem.... another fitbit in the room appears to confuse things!  I'm going to try again from the start. 

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