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Customer service

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‎06-25-2020 18:08 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎06-25-2020 18:08 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

I have a Alta HR. Lately it's not syncing with my android phone. I tried all the tricks suggested and nothing works. I had a similar problem with a previous fit bit. I guess they just stop working properly after 2 years. Right now there is no way to get in touch with any tech. support. If I ever want to buy a new fitness tracker it will not be a fit bit. 

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‎06-25-2020 23:21

‎06-25-2020 23:21

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎06-26-2020 09:01

‎06-26-2020 09:01

Me too! I am totally frustrated. I have had to call support 3 days in a row! Yesterday, the tech was very condescending. Today's tech was much better. I love my Fitbit, but these tech issues make me think I will not purchase another one.

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‎06-27-2020 15:07

In response to Odyssey13

‎06-27-2020 15:07

Thanks for the info:) I just tried calling, 3 pm PST on Saturday, and received a message that customer support is closed on weekends.

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